Real Genesys GCX-ARC Exam Dumps with Correct 62 Questions and Answers
Valid GCX-ARC Test Answers & Genesys GCX-ARC Exam PDF
NEW QUESTION # 37
To route an incoming call based on the current time, _____ is the best method.
- A. Inbound call flow
- B. Scheduling
- C. Callable time sets
- D. Call route
Answer: D
NEW QUESTION # 38
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Minutes
- B. Seconds
- C. Milliseconds
- D. Hours
- E. Microseconds
Answer: A,B
NEW QUESTION # 39
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. True
- B. False
Answer: A
NEW QUESTION # 40
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. True
- B. False
Answer: B
NEW QUESTION # 41
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use the prompt feature to play the product details every time customer dials your contact center.
- B. Use the data tables feature for advertising the product.
- C. Use the directory feature for advertising the product.
- D. Use an outbound campaign to promote the product.
Answer: A,D
NEW QUESTION # 42
How many ways are there to initiate a secure call flow?
- A. Four
- B. Five
- C. Two
- D. Three
Answer: B
NEW QUESTION # 43
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- B. Queues match agents to an appropriate interaction using ACD
- C. Queues are the waiting lines for interactions that are routed using ACD
- D. Queues provide ACD with a means to determine the skill level requirement of an interaction
Answer: B
NEW QUESTION # 44
Which of the following feature is used to test the created flow before it goes live?
- A. Debug
- B. Test
- C. Validate
- D. Publish
Answer: B
NEW QUESTION # 45
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. No Limit
- B. 100%
- C. 50%
- D. 25%
Answer: B
NEW QUESTION # 46
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- B. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- C. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- D. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
Answer: A
NEW QUESTION # 47
Which function returns a new instance of DateTime initialized with the specified values?
- A. MakeDateTime()
- B. ToDateTime()
- C. MakeDuration()
- D. AddDuration()
Answer: B
NEW QUESTION # 48
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Language
- B. Roles
- C. Skills
- D. Queue
Answer: A,C
NEW QUESTION # 49
When you delete a flow, it removes only the current version of the flow.
- A. True
- B. False
Answer: A
NEW QUESTION # 50
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Call Data Action
- B. Set Screen Pop
- C. Collect Input
- D. Set UUI Data
Answer: B
NEW QUESTION # 51
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Timeout
- B. Menu Selection Timeout
- C. No Entry Timeout
- D. Inter-Digit Timeout
Answer: D
NEW QUESTION # 52
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. Telephony
- B. DTMF
- C. CRM
- D. IVR
Answer: D
NEW QUESTION # 53
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Call Flow
- B. Image
- C. Web Page
- D. Visual Basic Control
- E. Checkbox
- F. Text
Answer: B,C,E,F
NEW QUESTION # 54
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Disconnect
- B. Decision
- C. Transfer to Flow
- D. Jump to Menu
Answer: A
NEW QUESTION # 55
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Decision
- B. Divisions
- C. Schedule
- D. Prompts
Answer: B
NEW QUESTION # 56
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
- A. Menus
- B. Dependencies
- C. Supported Languages
- D. Speech Recognition
- E. Actions
- F. Data
- G. Event Handling
- H. Prompts
Answer: B,C,E,F,G
NEW QUESTION # 57
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The number of different media types that an agent may handle simultaneously
- B. The length of time that an agent may spend on each media type
- C. The media types that can interrupt current interactions that an agent is handling
- D. The after call work time for each media type
- E. The maximum capacity that an agent may handle simultaneously for each supported media type
Answer: A,C,E
NEW QUESTION # 58
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Automatic Call Distribution
- B. Scheduling
- C. Architect
- D. Call Routing
Answer: A
NEW QUESTION # 59
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to Outbound Flow
- B. Transfer to ACD Flow
- C. Hangup
- D. Transfer to Secure Flow
- E. Transfer
- F. Transfer to Flow
Answer: B,D,E
NEW QUESTION # 60
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