[Nov-2023 Newly Released] Pass GCX-ARC Exam - Real Questions and Answers
Pass GCX-ARC Review Guide, Reliable GCX-ARC Test Engine
NEW QUESTION # 18
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 19
Which definition matches the After Call Work option Optional?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
Answer: A
NEW QUESTION # 20
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- C. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- D. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
Answer: B
NEW QUESTION # 21
Which of the following feature is used to test the created flow before it goes live?
- A. Publish
- B. Debug
- C. Test
- D. Validate
Answer: C
NEW QUESTION # 22
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
Answer: B
NEW QUESTION # 23
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Call Data Action
- B. Get Participant Data
- C. Collect Input
- D. Call Back
- E. Set Flow Outcome
- F. Data Table Lookup
Answer: A,C,E,F
NEW QUESTION # 24
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,4,2,3,6,5,7,8
- B. 1,3,2,4,6,5,8,7
- C. 1,4,3,2,6,5,8,7
- D. 1,4,2,3,6,5,8,7
Answer: D
NEW QUESTION # 25
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
Answer: B
NEW QUESTION # 26
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Chrome
- B. Firefox
- C. Safari
- D. Internet Explorer
- E. Avant
- F. Opera
Answer: A,B
NEW QUESTION # 27
What is the maximum prompt file size you can upload?
- A. 20 MB
- B. 25 MB
- C. 10 MB
- D. 50 MB
Answer: B
NEW QUESTION # 28
Select all the naming requirements for prompts. (Choose two.)
- A. A prompt name can contain spaces or special characters.
- B. A prompt name can begin with a numeric or special character.
- C. A prompt name can begin with a letter.
- D. A prompt name can contain letters, underscore, and numbers.
Answer: C,D
NEW QUESTION # 29
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Reports
- B. Admin>Contact Center
- C. Performance>Agents
- D. Admin>Quality
Answer: D
NEW QUESTION # 30
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. False
- B. True
Answer: B
NEW QUESTION # 31
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Seconds
- B. Microseconds
- C. Milliseconds
- D. Hours
- E. Minutes
Answer: A,E
NEW QUESTION # 32
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. IVR
- B. Flow
- C. DTMF
- D. Prompts
Answer: D
NEW QUESTION # 33
To route an incoming call based on the current time, _____ is the best method.
- A. Callable time sets
- B. Inbound call flow
- C. Scheduling
- D. Call route
Answer: D
NEW QUESTION # 34
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(2020,3,5)
- B. MakeDateTime(2020,5,3)
- C. MakeDateTime(5,3,2020)
- D. MakeDateTime(3,5,2020)
Answer: D
NEW QUESTION # 35
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 50%
- B. No Limit
- C. 100%
- D. 25%
Answer: C
NEW QUESTION # 36
Architect supplies a built-in _______________ flow.
- A. In-Queue Call
- B. Outbound Call
- C. Secure Call
- D. Inbound Call
Answer: A
NEW QUESTION # 37
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Reports
- B. All of the above
- C. Dashboards
- D. Dynamic Views
Answer: D
NEW QUESTION # 38
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Queue
- B. Language
- C. Roles
- D. Skills
Answer: B,D
NEW QUESTION # 39
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Transfer to Flow
- B. Decision
- C. Disconnect
- D. Jump to Menu
Answer: C
NEW QUESTION # 40
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Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is designed to validate the skills and knowledge necessary to design and implement solutions using the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification is intended for professionals who work with the platform and need to demonstrate their expertise in architecting solutions that meet the needs of their organization.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is an advanced certification program designed for professionals who want to master the skills required to design, deploy, and manage Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification program is aimed at architects, engineers, and consultants who work with Genesys Cloud CX and are responsible for designing and implementing complex contact center solutions.
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