Free Sales Ending Soon - Use Real GCX-ARC PDF Questions [Jul 25, 2023]
Updated Jul-2023 Exam GCX-ARC Dumps - Pass Your Certification Exam
The GCX-ARC exam covers various topics related to Genesys Cloud CX architecture, including understanding the platform's features and functionalities, designing and configuring routing strategies, designing and implementing reporting and analytics solutions, and integrating with other business systems. The exam also tests the candidate's knowledge of best practices for designing and implementing Genesys Cloud CX solutions. Passing the GCX-ARC exam demonstrates that the candidate has the knowledge and skills required to design and implement effective Genesys Cloud CX solutions, making them a valuable asset to any organization that uses the platform.
The Genesys GCX-ARC certification is highly valued in the industry and is recognized as a mark of excellence in Genesys Cloud CX architecture. Professionals who hold this certification are highly sought after by organizations looking to implement Genesys Cloud CX solutions, and they are often able to command higher salaries than those without the certification.
NEW QUESTION # 21
How many ways are there to initiate a secure call flow?
- A. Three
- B. Five
- C. Two
- D. Four
Answer: B
NEW QUESTION # 22
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Divisions
- B. Schedule
- C. Prompts
- D. Decision
Answer: A
NEW QUESTION # 23
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressDomain()
- B. MakeEmailAddress()
- C. EmailAddressLocalPart()
- D. EmailAddressDomainPart()
Answer: D
NEW QUESTION # 24
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Queue
- B. Language
- C. Roles
- D. Skills
Answer: B,D
NEW QUESTION # 25
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
Answer: B
NEW QUESTION # 26
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. All of the above
- B. Dynamic Views
- C. Dashboards
- D. Reports
Answer: B
NEW QUESTION # 27
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. Secure
- B. Inbound
- C. In-Queue
- D. Outbound
Answer: B
NEW QUESTION # 28
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,3,2,4,6,5,8,7
- B. 1,4,2,3,6,5,8,7
- C. 1,4,3,2,6,5,8,7
- D. 1,4,2,3,6,5,7,8
Answer: B
NEW QUESTION # 29
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to ACD Flow
- B. Transfer to Flow
- C. Transfer to Outbound Flow
- D. Hangup
- E. Transfer to Secure Flow
- F. Transfer
Answer: A,E,F
NEW QUESTION # 30
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)
- A. Monthly
- B. Weekly
- C. Hourly
- D. Yearly
- E. Quarterly
- F. Daily
Answer: A,B,D,F
NEW QUESTION # 31
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Disconnect
- B. Transfer to Flow
- C. Jump to Menu
- D. Decision
Answer: A
NEW QUESTION # 32
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 25%
- B. 50%
- C. 100%
- D. No Limit
Answer: C
NEW QUESTION # 33
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Call Data Action
- B. Set UUI Data
- C. Collect Input
- D. Set Screen Pop
Answer: D
NEW QUESTION # 34
Architect supplies a built-in _______________ flow.
- A. Outbound Call
- B. Secure Call
- C. In-Queue Call
- D. Inbound Call
Answer: C
NEW QUESTION # 35
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
Answer: B
NEW QUESTION # 36
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. False
- B. True
Answer: B
NEW QUESTION # 37
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 38
The FindSkill() function is not case sensitive when performing a search.
- A. False
- B. True
Answer: B
NEW QUESTION # 39
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