Exam Name: WGU Organizational Behaviors and Leadership (IBC1)
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Motivation | - Rewards and Performance
|
| Topic 2: Individual Behavior in Organizations | - Perception
|
| Topic 3: Organizational Culture and Change | - Managing Change
|
| Topic 4: Conflict and Communication | - Conflict Management
|
| Topic 5: Leadership | - Leadership Theories
|
| Topic 6: Group Behavior and Team Dynamics | - Decision Making
|
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. What is a purpose of employee performance evaluations?
Select one.
A) To measure reliability of an employee's attitude toward customers
B) To evaluate the physiological symptoms of organizational functionality
C) To serve as criteria against which management validates selection and development programs
D) To assess the physiological symptoms of organizational dysfunctionality
2. Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?
Choose 1 answer
A) Leader-member exchange theory
B) Leader-participation model
C) Path-goal theory
D) Situational leadership theory
3. A company is changing their work organization from employees working individually to the use of teams.
What will likely help the company develop team effectiveness?
Select one.
A) Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning
B) Ensuring there is zero conflict among team members
C) Utilizing both individual rewards and team rewards
D) Avoiding social loafing by making sure all accountability is joint accountability.
4. An employee is motivated by prosperity, economic success, well-being, world peace, and autonomy and self-reliance in the workplace.
Which of the employee's motives is an instrumental value?
A) Prosperity
B) Economic success
C) World peace
D) Autonomy and self-reliance
5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer
A) Authoritative command and roughing
B) Superordinate goals and altering the structural variables
C) Roughing and compromise
D) Expansion of resources and confrontation
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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