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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What are primary factors that differentiate virtual
teams from face-to-face teams?
Choose 1 answer

A) Improve employee satisfaction and create more frequent social context
B) Reduce telecommunications costs and increase paraverbal cues
C) Reduce paraverbal cues and create more frequent social context
D) Overcome time and space constraints and create limited social context

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.

A) Altering the structural variables and smoothing
B) Altering the human variables and roughing
C) Altering the structural variables and confrontation
D) Altering the human variables and confrontation

3. Employee A noticed that Employee B was late for work, and A's perception of why B was late willdetermine what action A takes in this situation.
Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?
Select one.

A) Situation, attributes, and alternatives
B) Creativity, relationships, and expertise
C) Problem, criteria, and alternatives
D) Distinctiveness, consensus, and consistency

4. How might a charismatic leader work to increase performance in an organization?
Choose 1 answer

A) Articulate an appealing vision.
B) Avoid unconventional behavior.
C) Issue a memo calling for increased effort.
D) Demonstrate Type A behavior.

5. What is an advantage of a cohesive group?
Select one.

A) When performance-related goals are high, a cohesive group is more productive.
B) When organized by department, task subgroups compete within the group.
C) When organized by department, task subgroups do not form and command groups emerge.
D) When performance-related goals are low, a cohesive group is more productive.

Solutions: