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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

Which of the following are functions of SAP Solution Manager? (Choose two)

A. Solution Monitoring
B. Service Marketplace
C. Backup and Recovery
D. Service Desk

Question 2

Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A. Update the customer regularly to let them know you need more time to investigate the issue.
B. Avoid the message for as long as possible eventually the customer will not want you to take any action.
C. Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
D. You cannot deny the customer's request as the customer is always right.

Question 3

What type of reports can be produced with SAP EarlyWatch Alert?

A. Reports exclusively without graphics
B. Reports with animations
C. Reports exclusively with graphics
D. Reports with or without graphics

Question 4

Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A. Upgrade
B. Updating
C. Up-to-date
D. Update

Question 5

What is the definition of Initial Reaction Time (IRT)?

A. The overall time taken to process the message.
B. The contractually agreed time for the first qualified response to customer.
C. The amount of time that a customer message has been within the responsibility of SAP.
D. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.

Solutions: