Exam Name: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
Over 39956+ Satisfied Customers
Instant Download HP : HP2-I14 Questions & Answers as PDF & Test Engine
Updated: Aug 06, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP JetIntelligence and ink technologies - HP specialty media and paper - Comparison with non-HP supplies |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Identifying customer needs and pain points |
| HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP Instant Ink and subscription services - HP sales and support resources - Sustainability and environmental impact |
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Protecting printer hardware and warranty - Reducing downtime and service calls |
HP Selling HP Supplies 2020 Sample Questions:
1. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
A) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
B) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
C) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
D) Almost 90% of remanufactured cartridges end up in a landfill.
2. Match the printing supplies term on the left with its definition on the right.
3. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
A) warranty Information
B) studies and briefs
C) user testimonials
D) low-cost replacements
E) Informed decisions
4. How can the use or non-HP cartridges be harmful to printers? (Select two.)
A) Using non-HP cartridges generates excess heat that can damage printer parts.
B) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
C) Using non-HP cartridges can shorten the life of the printer.
D) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
E) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: Only visible for members | Question # 3 Answer: B,C | Question # 4 Answer: C,D |
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