Exam Name: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Instant Download HP : HP2-I14 Questions & Answers as PDF & Test Engine
Updated: Sep 20, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Identifying customer needs and pain points |
| HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP Instant Ink and subscription services - HP sales and support resources - Sustainability and environmental impact |
| HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP JetIntelligence and ink technologies - HP specialty media and paper - Comparison with non-HP supplies |
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Protecting printer hardware and warranty - Reducing downtime and service calls |
HP Selling HP Supplies 2020 Sample Questions:
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
- B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
- C. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
- D. Almost 90% of remanufactured cartridges end up in a landfill.
Correct Answer: D 🗳️
Match the printing supplies term on the left with its definition on the right.
Correct Answer:
* Grey marketing: Genuine HP Product that sold in a region they are not intended for without the consent of HP
* Counterfeiting: Unauthorized use of a trademark on HP products that were note made under a license from HP
* Clones: New non-HP Cartridges that might violate IP such as patents used in Original HP Cartridges
A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
- A. warranty Information
- B. studies and briefs
- C. user testimonials
- D. low-cost replacements
- E. Informed decisions
Correct Answer: B,C 🗳️
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Using non-HP cartridges generates excess heat that can damage printer parts.
- B. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
- C. Using non-HP cartridges can shorten the life of the printer.
- D. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
- E. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
Correct Answer: C,D 🗳️
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