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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) Deployment management
B) Service configuration management
C) Change enablement
D) IT asset management

2. Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A) outputs
B) utility
C) warranty
D) outcomes

3. What does 'change enablement' PRIMARILY focus on?

A) Changes to skills and competencies
B) Changes to products and services
C) Changes to service levels
D) Changes to organizational structure

4. Which describes an unresolved problem which has been already analysed?

A) A workaround
B) An incident
C) A risk
D) A known error

5. Which practice needs the right culture to be embedded across the entire organization?

A) Continual improvement
B) Service request management
C) Service level management
D) Change enablement

Solutions: