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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is defined as an unplanned interruption or reduction in the quality of a service?

A) A problem
B) An event
C) An incident
D) A change

2. What is an incident?

A) A possible future event that could cause harm
B) A service interruption resolved by the use of self-help tools
C) The planned removal of an item that might affect a service
D) A result enabled by one or more outputs

3. How can service consumers contribute to risk mitigation?

A) Through the provision of services according to predefined needs
B) By being fully aware of their own requirements for the service
C) By ensuring that the service provider has configured correctly its resources
D) By controlling the specific level of risk on the service provider's behalf

4. How should an organization adopt continual improvement methods?

A) Use a new method for each improvement the organization handles
B) Select a few key methods for the types of improvement that the organization handles
C) Build the capability to use as many improvement methods as possible
D) Select a single method for all improvements that the organization handles

5. Which can a change schedule be used for?

A) Speeding up the planning and authorization of emergency changes
B) Providing information about deployed changes to help manage incidents and problems
C) Tracking and managing improvement ideas from identification through to final action
D) Providing a means of initiating and assessing normal changes

Solutions: