Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Updated: Aug 02, 2026
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Certification Path
The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
Avaya 6209.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Issue resolution and recovery procedures - System diagnostics |
| Topic 2: Avaya Aura Contact Center Overview | - Deployment models and server types - Contact Center architecture and components |
| Topic 3: Contact Center Multimedia | - Inbound multimedia contact types (email, IM, web, SMS, etc.) - Outbound campaign management - Routing and prioritization mechanisms |
| Topic 4: Administration and Reporting | - Historical reporting and analytics - Real-time monitoring |
| Topic 5: Application Deployment | - Configuration of multimedia services - Orchestration Designer usage |
| Topic 6: Design and Integration | - System integration with Avaya Aura platform - Network and licensing requirements |
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After Payment, our system will send you the products you purchase in mailbox in a minute after payment. If not received within 2 hours, please contact ActualVCE.
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