Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6202.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Maintenance | - User and agent management - System administration tasks - Monitoring and reporting tools |
| Topic 2: Troubleshooting and Support | - Common system issues and resolution methods - Diagnostics and log analysis |
| Topic 3: Avaya Aura Contact Center Architecture | - Integration with Avaya Aura platform components
|
| Topic 4: Installation and Configuration | - Configuration of Contact Center applications
|
| Topic 5: Call Routing and Contact Handling | - Routing strategies and call flow design - Vectoring and contact treatment logic |
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