Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A) 135.9.86.54 192.168.2.2
B) 192.168.2.3 192.168.2.2
C) 135.9.86.54 135.9.56.56
D) 135.9.86.54 135.9.86.58
2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
A) Vector farm
B) VDN farm
C) Hunt Group farm
D) Agent Login ID farm
3. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
A) expected Wait Time (EWT)
B) Activate on oldest call waiting
C) Target service level
D) VDN counted calls
4. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A) Increase the Data Storage Allocation on the CMS.
B) Increase the number of VDNs on the Communication Manager
C) Increase the File System Partition size on the CMS.
D) Increase the Free Space Allocation on the CMS
5. Which packet is needed to have skill available instead of hunt groups?
A) Standard with EAS
B) Elite with EAS
C) Premium
D) Silver
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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