78950X exam questions for practice in 2022 Updated 65 Questions
Updated Jul-2022 Premium 78950X Exam Engine pdf - Download Free Updated 65 Questions
NEW QUESTION 34
Which deployment option includes a Microsoft Windows Server Standard Edition product license key?
- A. Software Appliance Deployment
- B. DVD Deployment
- C. PVI Deployment
- D. Hardware Appliance Deployment
Answer: B
NEW QUESTION 35
For which operation is the Outbound Mail Handler component of the Email Manager responsible?
- A. Applying the rules engine to determine what skillset to queue the contact to
- B. Retrieving email messages from the corporate email server
- C. Saving email attachments to the appropriate folder
- D. Logging into the corporate email server and sending the auto-reply
Answer: A
NEW QUESTION 36
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
- A. ACCS, Contact Center Manager component
- B. ACCS, Configuration component
- C. IP Office System Status
- D. IP Office Web Manager
Answer: C
NEW QUESTION 37
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- B. Enable High Availability should only be selected on the Primary AAMS.
- C. The UUID from Primary AAMS should be selected for use on Backup AAMS.
- D. The Replication account setup must be different between Primary and Backup AAMS.
Answer: C
NEW QUESTION 38
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
- A. Skillsets are only used for reporting purposes.
- B. Skillsets are referenced in both application flows and scripts.
- C. A skillset is group of agents whose skills are similar.
- D. A skillset is a group of activity codes used for reporting purposes.
Answer: B,D
NEW QUESTION 39
What is the function of the Data Synchronization process?
- A. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
- B. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
- C. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
- D. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
Answer: A
NEW QUESTION 40
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?
- A. Licensing
- B. Security Settings
- C. IP Office
- D. Multimedia
Answer: C
NEW QUESTION 41
Which two statements about Thick Provisioning are true? (Choose two.)
- A. It improves hard disk performance.
- B. It allows the Software Appliance image to be deployed faster.
- C. It prevents over allocation of hard disk resources.
- D. It requires less disk space overall than Thin Provisioning.
Answer: C,D
NEW QUESTION 42
How can a reset assignment be identified?
- A. The name will appear in the reset folder.
- B. The name will have two underscores behind the original assignment name.
- C. The reset assignment may be named by the user to distinguish it from the original.
- D. The name will have a .res extension.
Answer: A
NEW QUESTION 43
When working with application flows, which statement about errors In syntax and logic in Orchestration Designer is true?
- A. They appear in the problems view in Orchestration Designer.
- B. The errors are automatically corrected.
- C. The errors are signaled by Orchestration Designer at the instant they occur,
- D. They appear in the error log view.
Answer: B
NEW QUESTION 44
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Partitions
- B. Element Manager login
- C. Windows group security
- D. Access class
- E. Basic Launchpad rights
Answer: A,D,E
NEW QUESTION 45
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One multiplicity license
- B. One voice license
- C. One mobile agent license
- D. One multimedia license
Answer: A,B
NEW QUESTION 46
Which statement is true about the Avaya GREP tool?
- A. It is only used during the installation phase and should not be used on an active server.
- B. It should only be used on an active system to capture real-time events.
- C. It is only used to report on SIP related messages during low traffic periods.
- D. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
Answer: B
NEW QUESTION 47
A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?
- A. Connecting voice contacts to the ACCS contact router
- B. Directing email and web communication contacts to the contact router
- C. Processing voice and music recordings for flow and scripts
- D. Synching agents with extensions on IP Office in ACCS
Answer: C
NEW QUESTION 48
The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)
- A. Unicast
- B. Broadcast
- C. Multicast
- D. Anycast
Answer: A
NEW QUESTION 49
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. The IP Office Short Code is not configured under the IP Office Server node.
- B. No agents are logged into any ACCS skillsets.
- C. The master script is not activated.
- D. The control directory number is not acquired.
Answer: B
NEW QUESTION 50
What happens after an agent enters an After Call Work Item activity code while on a skillset call?
- A. When the agent releases the skillset call, they are automatically placed in an After Call Work state.
- B. The agent goes into a Walk Away state.
- C. The skillset call is released and the agent goes Into After Call Work state.
- D. After releasing the call, the agent must go Ready before entering the After Call Work state.
Answer: A
NEW QUESTION 51
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)
- A. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
- B. Log into the vCenter or vSphere.
- C. Download the WebLM Software Appliance from PLDS-
- D. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
Answer: B,D
NEW QUESTION 52
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. Windows user account
- B. SIP user account
- C. Active Directory Domain account
- D. IP Office user account
Answer: A,C
NEW QUESTION 53
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)
- A. WebLM
- B. CCT
- C. ADMIN
- D. REGISTRY
- E. CCMA
Answer: A,B,E
NEW QUESTION 54
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