2023 Latest 100% Exam Passing Ratio - ITIL-4-Transition Dumps PDF
Pass Exam With Full Sureness - ITIL-4-Transition Dumps with 42 Questions
NEW QUESTION # 15
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The other members of the software development team
- B. The software development manager
- C. The IT change manager
- D. The sponsor in the service consumer organization
Answer: A
NEW QUESTION # 16
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?
- A. Adopting Kanban boards to visualise the flow of work across software development teams
- B. Implementing CI/CD toots to deploy software quickly
- C. Running safe to fail experiments that provide learning opportunities
- D. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
Answer: C
NEW QUESTION # 17
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
- A. Produce service level reports and an analysis of the cost and risks of service delivery
- B. Perform ad-hoc service reviews and produce reports of service outputs
- C. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
- D. Work together to identify methods of checking service value and check that value propositions are still valid
Answer: C
NEW QUESTION # 18
Which describes the value driven approach to service design?
- A. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- B. Designing just enough features to satisfy early customers, and providing feedback for future development
- C. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- D. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
Answer: D
NEW QUESTION # 19
Which is a method for value-driven, data-driven and user-centered service design?
- A. Balanced scorecard
- B. The MoSCoW method
- C. Design thinking
- D. Stakeholder analysis
Answer: C
NEW QUESTION # 20
Which value chain activity ensures that products deliver stakeholder expectations for quality?
- A. Plan
- B. Obtain/build
- C. Engage
- D. Design and transition
Answer: D
NEW QUESTION # 21
When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?
- A. Communicate areas of waste that can be eliminated
- B. Create a clear picture of what is changing and why it is valuable
- C. Develop a value stream map of the desired future changes
- D. Create corrective action plans for staff who are resistant to the change
Answer: B
NEW QUESTION # 22
How should the seven guiding principles be combined when an organization is making a decision?
- A. By reviewing each guiding principle to decide how relevant it is to the specific decision
- B. By using the focus on value' principle and one or two others that are relevant to the specific decision
- C. By using the one or two guiding principles that are most relevant to the specific decision
- D. By using all the guiding principles equally when making any decision
Answer: A
NEW QUESTION # 23
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?
- A. Machine learning
- B. An information model
- C. Service integration and management
- D. Swarming
Answer: D
NEW QUESTION # 24
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
- A. Assured conformance
- B. Fast development
- C. Valuable investments
- D. Resilient operations
Answer: D
NEW QUESTION # 25
Which are elements of the service value system?
- A. Service provision, service consumption, service relationship management
- B. Governance, service value chain, practices
- C. Outcomes, utility, warranty
- D. Customer value, stakeholder value, organization
Answer: B
NEW QUESTION # 26
Which statement is CORRECT when considering a transformation to high velocity IT?
- A. High-velocity IT should be applied throughout the organization
- B. All organizations benefit from high velocity
- C. Customer-facing systems should be excluded from the change
- D. High performance is usually part of the change
Answer: D
NEW QUESTION # 27
An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?
- A. High velocity IT
- B. Digital organization
- C. IT transformation
- D. Digital transformation
Answer: D
NEW QUESTION # 28
Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure
- A. 2 and 3
- B. 3 and 4
- C. 1 and 2
- D. 1 and 4
Answer: A
NEW QUESTION # 29
Which charging mechanism could cause the price of a service to change depending on the time of day?
- A. Market price
- B. Cost
- C. Cost plus
- D. Differential charging
Answer: D
NEW QUESTION # 30
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?
- A. Communication is a two-way process
- B. Timing and frequency matter
- C. We are all communicating all the time
- D. There is no single method of communicating
Answer: D
NEW QUESTION # 31
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