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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which term describes patient experience survey data made up of comments?

A) Quality
B) Quantitative
C) Anecdotal
D) Qualitative

2. What would be included as part of a central process when applying Lean principles to health care?

A) Experience diagramming
B) Community interviewing
C) Mystery shopping
D) Value stream mapping

3. Focusing on which departments is a strategy to move overall organizational performance for patient perception of care?

A) Departments that receive the highest number of survey returns
B) Departments that focus on medical patients
C) Departments that focus on ICU patients
D) Departments that receive the lowest amount of survey returns

4. Which information has the GREATEST impact on staff regarding the need and impact for changes to improve the care experience for patients and families?

A) Run charts targeting specific improvement efforts
B) Targeted performance metrics coupled with patient and/or staff stories
C) Trended data over time
D) Control charts with annotations

5. An organization has decided to create behavior standards to specify what behaviors are expected. Which statement describes an appropriate implementation of this practice?

A) Create broad service standards such as "demonstrate a positive attitude" so that they are applicable.
B) Engage staff in creating the behavior standards and ensure that everyone signs the final product.
C) Understand that on a very busy day, staff might not be able to uphold all behavior standards.
D) Focus all behavior standards on the external customer because that is the primary target.

Solutions: