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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Strategy and Design | - Experience strategy development
|
| Topic 2: Leadership and Accountability | - Organizational leadership commitment to patient experience
|
| Topic 3: Measurement, Analysis, and Performance Improvement | - Patient experience measurement systems
|
| Topic 4: Culture and Engagement | - Building a patient-centered culture
|
| Topic 5: Patient, Family, and Community Engagement | - Engagement strategies
|
| Topic 6: Human Experience Principles | - Foundations of human experience in healthcare
|
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Question 1
Administrators voice concern that physicians in a medical practice group seem stuck at the same scores on patient experience surveys. What is the BEST next step for the patient experience professional to build engagement and move forward with improvement actions?
A. Share improvement tips focused on communicating with patients.
B. Work with the front-line team and survey vendor to improve survey response rates.
C. Meet with medical practice leaders to learn their expectations and identify physician leaders within the practice.
D. Publicly share individual physician patient experience scores and percentile rankings.
Question 2
Which of the following is an example of a process measure?
A. Wait times for lab test results
B. Rate of hospital-acquired infections
C. Patient satisfaction
D. Length of hospital stay
Question 3
One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?
A. Executive coach
B. Executive champion
C. External consultant
D. Experience educator
Question 4
Which type of research captures insights through observation of processes and subjects in their natural environment?
A. Ethnographic research
B. Process design research
C. Quantitative analysis research
D. Experience design research
Question 5
Of the following process improvement methodologies, which MOST directly engages the customer in the process?
A. Six Sigma
B. Lean
C. Total Quality Management
D. Experience-Based Design
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: D |
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