Exam Name: Salesforce Certified Agentforce Specialist
Certification Provider: Salesforce
Corresponding Certification: AI Specialist
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Instant Download Salesforce : AI-201
Check Updated on: Oct 02, 2026
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AI Agents | 35% | - Agent behavior configuration
|
| Prompt Engineering | 20% | - Prompt Builder usage
|
| Governance & Observability | 10% | - AI governance
|
| Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?
- A. Metadata API
- B. REST API
- C. SOAP API
Correct Answer: B 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?
- A. Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.
- B. Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.
- C. Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.
Correct Answer: B 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?
- A. User Utterances dashboard.
- B. Agent Event Logs dashboard.
- C. AI Audit and Feedback Data dashboard.
Correct Answer: A 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?
- A. Messaging
- B. Route Work Action
- C. Live Agent
Correct Answer: A 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?
- A. Einstein Sales Summaries
- B. Agent
- C. Einstein Work Summaries
Correct Answer: C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
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