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Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Campaign Design, Flow Orchestration & Content30%- Personalization
  • 1. Merge fields
    • 2. Content variations
      • 3. AMPscript
        • 4. Repeaters
          • 5. Handlebars
            - Landing pages
            • 1. Components and configuration required to build landing pages
              - Activation templates
              • 1. Selecting appropriate contact point values
                • 2. Configuring activation templates
                  - Messaging data sources
                  • 1. Selecting appropriate data sources for personalized customer data
                    - Flow orchestration
                    • 1. Flow types
                      • 2. Flow configuration settings
                        • 3. Flow elements and logic for business processes and messaging
                          • 4. Trigger conditions
                            Data Modeling, Identity Resolution & Segmentation25%- CRM data ingestion and activation
                            • 1. CRM objects and records
                              • 2. Audience segmentation, activation, and content personalization
                                • 3. Actionable Lists
                                  - Data 360 data object concepts
                                  • 1. Audience segmentation and content personalization
                                    • 2. Connecting, harmonizing, unifying, and activating customer data
                                      - Data 360 consumption and entitlements
                                      • 1. Consumption-based entitlements
                                        • 2. Impact of marketing automation design decisions on platform consumption and usage
                                          - Identity Resolution
                                          • 1. Configuring Identity Resolution
                                            • 2. Linking multiple data sources into a unified profile
                                              Platform Setup & Governance13%- Domain authentication and authorization
                                              • 1. Domain authorization for branded, authenticated email delivery
                                                • 2. Self-service domain authentication
                                                  - Marketing Cloud Next environment setup
                                                  • 1. Core Org Edition requirements, Data 360 provisioning, Marketing Data Kit installation, and permission sets
                                                    - Business Units and governance
                                                    • 1. Content and user governance using roles and Enhanced CMS Workspaces
                                                      • 2. Business Unit requirements
                                                        Consent13%- Consent record management
                                                        • 1. Creating, managing, and updating consent records
                                                          - Consent banners
                                                          • 1. Configuring consent banners on marketing landing pages and external pages
                                                            - Platform consent objects
                                                            • 1. Purpose and relationships of consent objects
                                                              - Consent management concepts
                                                              • 1. Role of consent in customer engagement and compliance
                                                                Analytics & Performance Insights8%- Marketing insights
                                                                • 1. Surfacing marketing data and insights across the Salesforce platform
                                                                  - Reporting and analytics
                                                                  • 1. Selecting pre-built dashboards for reporting requirements
                                                                    Agentforce & AI Innovation11%- Marketing agents
                                                                    • 1. Campaign creation
                                                                      • 2. Content generation
                                                                        • 3. Audience segmentation
                                                                          - Conversational messaging
                                                                          • 1. Ongoing interactions across messaging channels
                                                                            • 2. Customer engagement and response handling
                                                                              - Predictive AI
                                                                              • 1. Selecting appropriate predictive AI features

                                                                                Salesforce Certified Marketing Cloud Next Consultant Sample Questions:

                                                                                Northern Trail Outfitters contracts a London agency to create assets and deploy email campaigns exclusively for the EMEA region, which is managed in a dedicated EMEA Business Unit. The agency users have been provisioned with the Marketing Cloud Manager permission set.
                                                                                How should the Marketing Cloud Next Consultant grant the agency users the required access?

                                                                                • A. Add the agency users to the EMEA Data Space with the Data 360 Marketing Manager permission set.
                                                                                • B. Add the agency users to the EMEA Business Unit with the Marketer ReadOnly role.
                                                                                • C. Add the agency users to the EMEA Business Unit with the Marketer Standard role.
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: C  🗳️

                                                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

                                                                                Northern Trail Outfitters configured a segment and its associated audience flow to run daily. Occasionally, the flow runs before the segment refresh is complete, causing it to process outdated segment members.
                                                                                What should a Marketing Cloud Next Consultant recommend?

                                                                                • A. Configure the audience flow to republish the segment immediately before running the flow.
                                                                                • B. Schedule the segment refresh and audience flow to run at the same time each day.
                                                                                • C. Add a Wait for Amount of Time element to the audience flow at the start of the flow.
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: A  🗳️

                                                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

                                                                                A Marketing Cloud Next Consultant is designing a new marketing initiative. The design includes three automated, multi-step email sequences, each triggered by different customer actions. All three sequences are part of a single, overarching product launch effort. The consultant needs to organize these automations logically within Marketing Cloud Next.
                                                                                How should the consultant structure the campaigns and flows?

                                                                                • A. Create one campaign that relates to three separate flows.
                                                                                • B. Create one flow that relates to three separate campaigns.
                                                                                • C. Create three campaigns, each with its own related flow.
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: A  🗳️

                                                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

                                                                                Northern Trail Outfitters (NTO) wants to send a confirmation email immediately after a prospect submits a form on a landing page published in Marketing Cloud Next. NTO wants to personalize the email using the values entered in the submitted form.
                                                                                Which data source should NTO use when configuring the email?

                                                                                • A. Data Graph Data Provider
                                                                                • B. Activation Data Provider
                                                                                • C. Event Data Provider
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: C  🗳️

                                                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

                                                                                Northern Trail Outfitters (NTO) has customers who opted in to its "Promotions" email subscription but later opted out. NTO is concerned its "Product Updates" emails will also stop sending to those customers.
                                                                                What should the Marketing Cloud Next Consultant do to address this concern?

                                                                                • A. Advise NTO that its "Product Updates" emails will continue sending, since Marketing Cloud Next manages consent at the communication subscription level and an opt-out on one subscription does not affect other subscriptions.
                                                                                • B. Advise NTO to set up an automated re-opt-in campaign targeting opted-out customers, since Marketing Cloud Next requires an active OPT_IN record to be refreshed every 90 days to remain valid.
                                                                                • C. Advise NTO to import a new subscription file related to the "Product Updates" subscription, since an opt-out in Marketing Cloud Next is applied globally across all subscriptions for that email address.
                                                                                Reveal Solution  Discussion  0

                                                                                Correct Answer: A  🗳️

                                                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

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