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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

A company contracted with a Satesforce implementation partner. A Solution Architect and a functional architect from the partner firm met with the business and IT stakeholders in the initial business discovery workshop. During that time, the Solution Architect gathered requirements about how the system needs to function in Salesforce with data flowing to downstream systems. The company also provided sketches of a potential user interface they want to see.
Which three actions should the Solution Architect take to ensure the right solution can be delivered?
Choose 3 answers

A. Capture functional specifications that contain business processes and expectations of how they translate to user interface behavior.
B. Investigate the challenges that the company is experiencing with their existing setup and understand how they expect the future solution to solve those challenges.
C. Thank the company for providing solution specifications and deliver those to the technical team.
D. Ask the company to describe system integrations and primary source of records to support business requirements.
E. Design the annotated wireframes of the current user interface and finalize the future state data architectures.

Question 2

A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

A. Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.
B. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.
C. Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.
D. Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.

Question 3

A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university- wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.
What should a Solution Architect recommend to meet their needs?

A. Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing cloud Connect
B. Marketing Cloud with multiple business units and a single, consolidated Salesforce org spanning all departments
C. Marketing Cloud and Marketing cloud Connect across multiple connected Salesforce orgs
D. Marketing Cloud and a single, consolidated Salesforce org spanning all departments

Question 4

A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

A. Allows agents to more easily access customer data to better support customers when they call in
B. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
C. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
D. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials

Question 5

A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

A. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
B. Configure Marketing Cloud Connect,
C. Enable MFA on the identity provider (IDP).
D. Define which system is acting as an identity provider (IDP).
E. Enable SSO on both Service Cloud and Marketing Cloud.

Solutions: