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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd- sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

A) Payment information
B) Authentication credentials
C) Wishlist
D) Address book

2. A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers

A) Configure data extensions in Marketing Cloud for B2C Commerce objects.
B) Copy and paste the Collect Script within the head or body in the website template.
C) Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.
D) Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.
E) Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension

3. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
B) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
C) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
D) Service Cloud creates a customer ID and an additional ID to be used as the primary record.

4. An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A) Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
B) Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
C) Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
D) Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.

5. A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers

A) Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
B) Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
C) Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
D) Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID

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