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Salesforce Certified Agentforce Specialist Sample Questions:

1. An administrator at Universal Containers has successfully deployed a new agent from a sandbox to production using a change set. The agent uses a prompt template that invokes a Salesforce flow to perform a complex calculation. In production, when users interact with the agent, it fails with an error message every time the flow is supposed to run. The flow was included in the change set and is present in production. What is the most likely cause of this issue?

A) The user in production does not have permission to run the flow.
B) The change set did not include the dependent Apex classes for the flow.
C) The flow was not manually activated in the production org after the deployment.

2. How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

A) Masked data will be de-masked during request journey.
B) Masked data will be de-masked during response journey.
C) Responses that do not meet the relevance threshold will be automatically rejected.

3. When using a prompt template, what should an Agentforce Specialist consider with their grounding data and chosen model?

A) Review the token limit in the Einstein Trust Layer.
B) Review the model limitation in Prompt Builder versus the grounding data size.
C) Ensure queries used for grounding employ offset so the token limits of models are not exceeded.

4. A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities. How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

A) The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.
B) The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities
C) Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a fast of open opportunities.

5. Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.

A) Matched opportunities have a status of Closed Won from the last 12 months.
B) Matched opportunities are limited to the same account.
C) Matched opportunities were created in the last 12 months.

Solutions: