Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Data and Governance | 15% | - Data analytics and insights - Customer data management and identity - Compliance and data privacy |
| Topic 2: Project Delivery and Implementation | 15% | - Solution deployment and operations - Implementation lifecycle and planning - Performance and scalability |
| Topic 3: Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Integration Suite - Data flow and system connectivity - SAP Business Technology Platform (BTP) integration |
| Topic 4: SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Service Cloud - SAP Sales Cloud - SAP Commerce Cloud - SAP Customer Data Cloud |
| Topic 5: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 6: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
- A. Policy-based access control
- B. Delegated administration
- C. Identity management
- D. Access management
- E. Organizational management
Correct Answer: A,B,E 🗳️
Which statement describes SAP One Domain Model?
- A. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
- B. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- C. It is a common model for business objects that enables systems to speak the same language during data exchange.
- D. It is a domain model for classifying integration types to different domains.
Correct Answer: C 🗳️
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
- A. Login screen
- B. Lite registration screen
- C. Full registration screen
- D. Preference center
Correct Answer: D 🗳️
Which of the following can you use to explore released APIs?
- A. SAP Integration Suite
- B. SAP Application Interface Framework
- C. SAP Business Accelerator Hub
Correct Answer: C 🗳️
What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.
- A. For assignment of page layouts
- B. For access control (access context and its restriction rules)
- C. For clustering master data (accounts, prices, products, etc.)
- D. For controlling access to system administration features
- E. For reporting line functions
Correct Answer: B,C,E 🗳️
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