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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Management and Customization- Data objects and schema customization
  • 1. Custom objects and fields
    • 2. Data relationships and constraints
      - Business rules and automation
      • 1. Scripts and server-side logic
        • 2. Workflows and business rules engine
          Topic 2: Development and Scripting- B2C Service scripting and APIs
          • 1. Connect PHP / APIs usage concepts
            • 2. RightNow Object Query Language (ROQL)
              • 3. Client-side and server-side extensions
                Topic 3: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                • 1. Agent Desktop and administrative interfaces
                  • 2. Core components and data model
                    Topic 4: Security and Access Control- Authentication and authorization
                    • 1. Roles and profiles
                      • 2. SSO and identity integration concepts
                        Topic 5: Deployment and Troubleshooting- Configuration lifecycle management
                        • 1. Diagnostics and logging
                          • 2. Migration between environments
                            Topic 6: Integration Concepts- Integration approaches
                            • 1. REST and SOAP web services
                              • 2. Outbound messaging and event-driven integration
                                • 3. Middleware and third-party integration patterns

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. You build a Custom Widget to display a <select> menu, with the <option> values being populated from a Custom Object field of type "menu." Which Connect for PHP function should be used to obtain the menu values?

                                  A) ConnectAPI::getMenuValues()
                                  B) ConnectAPI::gstNamedValues()
                                  C) ConnectAPI: :getCustomObjectMetadata ()
                                  D) ConnectAPI::getMetadata{)


                                  2. Your client wants to create three themes: gold, silver, and bronze.
                                  Which three actions will allow the themes to be set dynamically through the URL?

                                  A) Create a custom model that will, among other things, call the setTheme ( ) method.
                                  B) Create the pre_page_r@nder hook.
                                  C) Create the post_page_render hook.
                                  D) Create custom widget that will, among other things, call the setTheme ( ) method.
                                  E) Create themes in mapping.php by using the <m:theme> page tag.
                                  F) Create custom controllerthat will, among other things, call the setTheme ( ) method.
                                  G) Define themes in the template by using the <rn:theme> page tag.


                                  3. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
                                  Which three files should you modify?

                                  A) detail.php
                                  B) AnswerFeedback.php
                                  C) AnswerFeedback.widget
                                  D) site.php
                                  E) site.ess
                                  F) standard.ess
                                  G) standard.php


                                  4. You have deployed a CPM and would like to log any errors that happen in its execution. Which option is not available to you from the CPM logic?

                                  A) writing to a custom logging table within the CPM code
                                  B) the log files maintained in the configuration panel in the console
                                  C) logMsasage ( "message" ) ;
                                  D) writing to the notes field of the object on which you are performing CPM actions


                                  5. Which function in Yahoo! User Interface Library (YUI) is used to select an elementfrom the view.php file?

                                  A) Rightnow.Y.select ();
                                  B) Rightnow.Y.get ();
                                  C) this.Y.3elect ();
                                  D) Rightnow.Y-one ( );
                                  E) this.Y.one ();


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: A,F,G
                                  Question # 3
                                  Answer: A,D,G
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: A

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