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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.
B) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
C) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
D) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.

2. Which one of the following is NOT part of procurement management?

A) Transition planning.
B) Procurement planning.
C) Solicitation planning.
D) Source selection.

3. What BEST describes Work Order Management?

A) Receive the work order request and assign, On completion, create work order report.
B) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
C) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
D) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.

4. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
B) Define the response plan for the new Risk and apply it.
C) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
D) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.

5. The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?

A) Re-organize based on a headcount limit that will realise the savings required.
B) Check what other projects are doing and use the same approach as them.
C) Plan a new organisation based on an optimised process delivery using the Operations Model.
D) Reorganize, creating teams for each function of the Operations Model.

Solutions: