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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Operations & Governance | 30% | - Incident, Problem & Change Management - Escalation & Stakeholder Communication - Service Monitoring & Reporting |
| Topic 2: SDM Concepts & Framework | 25% | - Nokia SDM Model & Principles - Service Delivery Lifecycle - ITIL/COBIT Alignment |
| Topic 3: Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews - Performance Analysis - Optimization & Improvement Initiatives |
| Topic 4: Service Design & Planning | 25% | - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog - Customer Requirements & Expectations |
Nokia SDM Certification - NI Sample Questions:
1. How is the NI service structured and organized in IPM?
A) Through Sales items.
B) Through Work items underneath work packages.
C) Through Sales orders.
D) Through Quality checklists.
2. When should non-quality costs be analysed?
A) At the beginning of the project as part of risk planning.
B) Never, non-quality costs are product related and analyzed on global level.
C) At project's end as part of the preparation for lessons learned and post calculation.
D) Regularly, in order to identify root causes and take corrective actions.
3. The Project Manager is only authorized to place orders to vendors ...
A) 1. within the approved scope of the project
2.within the guidelines and definitions documented in the Project Procurement Plan
3.using suppliers with good reputation and a good personal relationship with the PM
4.sending the PO in written form such as email or fax.
B) 1. if CT Head gave instruction for the order
2.within the guidelines and definitions documented in the Project Procurement Plan
3.if he has received a written offer from the supplier
4.using SAP or Modular Logistics System (MLS)
C) 1. within the approved scope of the project
2.within the guidelines and definitions documented in the Project Procurement Plan
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist
4.using SAP or Modular Logistics System (MLS)
D) 1. after Gate 6 of the NSN Sales Process
2.if the PM has informed the procurement department
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist
4.sending PO through email or fax to the supplier
4. How should 4C planned services costs be updated?
A) With monthly inputs from PM and CPM joint analysis of project planned costs.
B) With estimates based on customer PO's.
C) With estimates based on equipment delivery forecast.
D) With CPM estimates based on MRA and schedule updates.
5. In case a customer contract is not yet signed and a PO has not been received yet, in which circumstances can a service be subcontracted ?
A) If there is a formal approval from the Project Manager.
B) If the value of the Purchase Order does not exceed the approved cost baseline.
C) If an Early Ramp-up Project (ERP) was approved.
D) If subcontractor agrees to receive his PO later, after the customer PO is issued.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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