Exam Name: Microsoft Dynamics CRM 2016 Customization and Configuration
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics CRM
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Instant Download Microsoft : MB2-712 Questions & Answers as PDF & Test Engine
Updated: Oct 09, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
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Microsoft MB2-712 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Microsoft Dynamics CRM settings | 25% | - Configure auditing, document management, and email integration - Manage security roles, business units, and teams - Configure organization and system settings |
| Topic 2: Implement business rules, workflows, and processes | 24% | - Design business process flows - Implement dialogs and custom actions - Configure and apply business rules - Create and manage background and real-time workflows |
| Topic 3: Implement forms, views, and visualizations | 24% | - Manage system, public, and personal views - Create and configure charts and dashboards - Apply themes and interface customizations - Create and customize forms |
| Topic 4: Manage entities, relationships, and fields | 27% | - Create and configure fields and field types - Create and configure system and custom entities - Configure entity relationships (1:N, N:1, N:N) - Define entity ownership and properties |
MB2-712 Exam FAQ for Every Candidate
No formal prerequisites; recommended experience with Microsoft Dynamics CRM 2016 Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.
Microsoft recommends these training resources for the Microsoft Dynamics CRM 2016 Customization and Configuration exam:
Follow the training with steady self-testing — the 95 practice questions from ActualVCE make that routine easy to maintain.
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The official Microsoft Dynamics CRM 2016 Customization and Configuration outline defines 4 domains. The leading three are Implement forms, views, and visualizations (24%), Manage entities, relationships, and fields (27%), and Configure Microsoft Dynamics CRM settings (25%). The full list is in the topics section above, and ActualVCE's 95 practice questions cover each one.
The MB2-712 exam is a Microsoft certification exam validating the Microsoft Dynamics CRM 2016 Customization and Configuration syllabus shown above. It belongs to these credential paths: MCSA: Microsoft Dynamics CRM 2016. Candidates of different ages and backgrounds take it to advance their careers in 2026, and ActualVCE prepares all of them with 95 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Three versions of the 95 practice questions for the Microsoft Dynamics CRM 2016 Customization and Configuration exam, each with its own strengths: a printable, expert-prepared PDF with instant download and free demo; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Choose whichever suits your taste — all are included, along with 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The Microsoft Dynamics CRM 2016 Customization and Configuration exam requires 700 / 1000 to pass, and registration costs $165 USD. Retaking costs the same fee again, so a readiness check with the ActualVCE engines is a sensible investment before booking.
The Microsoft Dynamics CRM 2016 Customization and Configuration exam contains 50–60 to complete within 120–150. Timed practice in the ActualVCE Desktop Test Engine prepares you for exactly that rhythm.
Online proctored or onsite at Prometric testing centers Register for the Microsoft Dynamics CRM 2016 Customization and Configuration exam through these official channels:
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Microsoft Dynamics CRM 2016 Customization and Configuration Sample Questions:
You import a managed solution that contains a custom entity named Loan. Loan is enabled for customization.
You need to add a new field to the Loan entity.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
- A. Open the imported solution, locate the Loan entity, and then add the new field.
- B. Open the default solution, locate the Loan entity, and then add the new field.
- C. Modify the Managed Properties of the Loan entity in the imported solution.
- D. Create a new solution, add the existing Loan entity, and then add the new field.
Correct Answer: B,D 🗳️
You need to create a field on the account entity. The field must display the total value of all the open orders for an account. any sub-accounts of the account.
Which two actions should you perform? Each correct answer presents part of the solution.
- A. Create a rollup field.
- B. Create a calculated field
- C. Set Hierarchical to Yes.
- D. Create a simple field.
- E. Set Hierarchical to No.
Correct Answer: A,C 🗳️
In a Dynamics CRM organization, you create a custom entity named Location.
You need to create a hierarchal set of location records.
What should you do?
- A. Create a one-to-many (1:N) relationship between the same entity and set Hierarchical to Yes for the relationship definition.
- B. Create a many-to-many (N:N) relationship between two different entities and set Hierarchical to Yes for the relationship definition.
- C. Create a one-to-many (1:N) relationship between two different entities and set Hierarchical to Yes for the relationship definition.
- D. Create a many-to-many (N:N) relationship between the same entity and set Hierarchical to Yes for the relationship definition.
Correct Answer: A 🗳️
You have a Dynamics CRM organization.
You add a new currency field named Revenue Potential to the account entity.
On a record, you discover that the Revenue Potential field is displayed as 95.66. Other records also display the Revenue Potential field in this format.
You need the Revenue Potential field to be displayed as nn.nnn.
What should you configure?
- A. the display format in personal options
- B. the default currency in personal options
- C. the Currencies settings in Business Management
- D. the Formats tab in System Settings
Correct Answer: C 🗳️
You need to model a relationship between the account entity and the contact entity to track the advisory board members of accounts.
You need to use connections to model the relationship between the account and contact entities.
What should you do?
- A. Create a connection entity, and then use two connection roles to represent each entity in the relationship.
- B. Create a many-to many (N:N) relationship between the account and contact entities, and then use two connection roles to represent each side of the new N:N relationship.
- C. Create a one-to-many (1:N) relationship between the account and contact entities, and then use two connection roles to represent each side of the new 1:N relationship.
- D. Use two connection roles to represent each side of the relationship.
Correct Answer: D 🗳️
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