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The benefit of obtaining the MB-230: Microsoft Dynamics 365 Customer Service Exam Certification

• Microsoft MB-230 will be confident and stand different from others as their skills are more trained than non-certified professionals.
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• Microsoft MB-230 Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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SLA, Entitlements, and Queues Management: 15-20%

• SLAs Creation & Management: The candidates need to demonstrate their skills in creating and defining SLAs, configuring SLA settings, and manually applying SLAs. This domain will also evaluate competence in configuring holiday schedules, configuring customer service schedules, and implementing actions with the use of Power Automate.
• Entitlement Creation & Management: This section measures the learners’ skills in configuring entitlements, activating and deactivating entitlements, and creating and defining entitlements. It also covers their skills in renewal or cancelation of an entitlement.
• Queues Creation & Management: This subject area requires your competence in configuring queues and entities or queues, performing queue operations, and adding activities & cases to queues.

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Microsoft MB-230 Exam Syllabus Topics: