Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: EXIN Inc Certification
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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
A) Service asset and configuration management
B) Service catalogue management
C) Problem management
D) Event management
2. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A) Continual service improvement
B) Service operation
C) Service transition
D) Service design
3. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
A) 1, 2 and 3 only
B) 2 and 4 only
C) 3 and 4 only
D) All of the above
4. Which one of the following is NOT the responsibility of service catalogue management?
A) Ensuring that all operational services are recorded in the service catalogue
B) Ensuring that information in the service catalogue is accurate
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that service level agreements are maintained
5. Which process is responsible for sourcing and delivering components of requested standard services?
A) IT finance
B) Service desk
C) Request fulfillment
D) Service portfolio management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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