Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
Certification Provider: EXIN
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to IT Service Management | - IT service management processes, functions, roles and responsibilities - The concept of good practice - The ITIL framework and service management approach |
| Topic 2: Key ITIL Concepts and Terminology | - Utility and warranty - Service providers, customers and users - Processes, functions and roles - Governance and control concepts |
| Topic 3: The Service Lifecycle | - Service Transition
|
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. What should a service always deliver to customers?
A) Resources
B) Applications
C) Infrastructure
D) Value
2. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A) Perform an activity
B) Be kept up-to-date on the progress of an activity
C) Be accountable for the outcome of an activity
D) Manage an activity
3. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
A) Service asset and configuration management
B) Service level management
C) Incident management
D) Change management
4. Which process includes business, service and component sub-processes?
A) Service level management
B) Incident management
C) Financial management
D) Capacity management
5. Which one of the following is NOT the responsibility of service catalogue management?
A) Ensuring that all operational services are recorded in the service catalogue
B) Ensuring that information in the service catalogue is accurate
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that service level agreements are maintained
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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