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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Dialogue Designer
B) Work Assignment
C) Context Store
D) Co-browse

2. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Evolution of the Contact Center agent
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

3. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Processing Platform.
B) It Is anchored In the Media Server.
C) It Is anchored in the Session Manager.
D) It Is anchored In the G450.

4. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It proposes, communicates, and agrees upon the detailed solution.
B) It is the final Invoice that serves as the formal contract acknowledgement.
C) It documents the details, and quantifies the cost.
D) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

5. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
B) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
C) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
D) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

Solutions: