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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The model numbers of the existing contact center equipment
C) The salaries of the executives In the meeting
D) The design diagram for discussion with customer

2. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
B) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
C) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
D) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

3. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote license file
B) Remote WebLM server
C) Standby License Manager
D) Local WebLM license file

4. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) A design of the needed components and Interconnections
C) Customer evolution plans and Avaya solution to their problems
D) Bill of Materials to quantify the costs

5. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) IP Address
B) Host ID
C) MAC Address
D) Customer name

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