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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which quality control tool should be used to monitor the current status or end result of a process?

A) Scatter diagram
B) Checklist
C) Control chart
D) Flowchart

2. What would be an organization's next step after it has revised or implemented new operations?

A) Reverse the order of the operation to determine that all workers know how to complete the operation
B) Conduct a final analysis of the existing operation one more time
C) Revise the order of the operation before putting it into service to ensure the order of the operation
D) Follow up to make sure the new operation resolves quality problems

3. Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

A) Screen patients and fast-track those with minor ailments
B) See each patient in the order in which they arrived
C) Screen patients and send the last 25 to another facility
D) Screen patients and schedule follow-up appointments for those who have the most serious injuries

4. What are two strategic objectives for every member of the supply chain?
Choose 2 answers

A) Becoming more efficient
B) Reducing production and delivery times
C) Increasing end-customer demand
D) Finding the best distribution location
E) Increasing cost effectiveness

5. Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?

A) They are experts in their field.
B) They may resist training on new machines.
C) They know how an operation has always been done with no need to change.
D) They may have suggestions for improving the operation.

Solutions: