Exam Name: ServiceNow Certified System Administrator
Certification Provider: ServiceNow
Corresponding Certification: Certified System Administrator
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Instant Download ServiceNow : CSA
Check Updated on: Aug 15, 2026
No. of Questions: 528 Questions & Answers with Exam Engine
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- Database Administration 30%
- Collaboration 20%
- Intro to Scripting & Application Tools 10%
- User Interface & Navigation 20%
- Self-Service & Process Automation 20%
See the fee of ServiceNow CSA Exam
- The cost of the ServiceNow CSA Exam is $125
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ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Applications | - Change and request management - Service catalog and request fulfillment - Knowledge management - Incident and problem management |
| Topic 2: Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
| Topic 3: Data Management | - Import sets and data loading - Tables and CMDB basics |
| Topic 4: ServiceNow Platform Fundamentals | - Navigation and user interface - Lists, forms, and filters - Platform architecture and components |
| Topic 5: Service Automation and Configuration | - Workflows and Flow Designer overview - Business rules and client scripts basics |
| Topic 6: Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
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