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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

A) Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
B) Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
C) It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
D) Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.

2. During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A) Create recurring office hours for end usersto call in to speak directly with the Solution Architect.
B) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
C) Suggest that the executive team tie performance metrics to Salesforce usage.
D) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

3. Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team hasmade the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

A) Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.
B) Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
C) Facilitate a workshop with the executiveleadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
D) Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

4. Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?

A) Apex Callouts, User Permissions Sets
B) Third-party ETL, Profiles
C) Salesforce Connect, User Permission Sets
D) Salesforce Connect, User Profiles

5. Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers

A) It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
B) Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
C) Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
D) Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.

Solutions: