Exam Name: Salesforce Order Management Administrator Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Salesforce Order Management
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Instant Download Salesforce : Order-Management-Administrator Questions & Answers as PDF & Test Engine
Updated: Nov 05, 2026
No. of Questions: 113 Questions & Answers with Testing Engine
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Salesforce Order-Management-Administrator Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Order Lifecycle | 25% | - Order completion and state transitions - Order capture and authorization - Fulfillment and invoicing processes |
| Topic 2: Order Servicing | 25% | - Cancellations and returns processing - Exchanges and refund management - Order modifications and updates |
| Topic 3: Fulfillment Orchestration | 25% | - Location-based inventory allocation - Routing rules and fulfillment orders - Distributed order management |
| Topic 4: Payment and Financial Management | 15% | - Refunds and credit handling - Payment authorization and capture - Invoice and reconciliation processes |
| Topic 5: Administration and Configuration | 10% | - Process automation and workflow configuration - Feature enablement and settings - System setup and permissions |
Your Salesforce Order Management Administrator Accredited Professional Preparation Questions, Answered
- Order Lifecycle (25%)
- Payment and Financial Management (15%)
- Order Servicing (25%)
Salesforce Order Management Administrator Accredited Professional Sample Questions:
How can an administrator quickly examine the relationships between several objects?
- A. Download it from the Partner Community
- B. File a support case asking for a data relationship diagram
- C. Goto SchemaBuilder and check the boxes next to the objectnames
- D. Generate an Entity Relationship Diagram by going to Data in Setup
Correct Answer: C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
A company's Salesforce orghas high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
- A. Manually create the Order Summary record
- B. The customer servicerepresentative has to wait until the Order Summary is created
- C. Import the Order from the associated Account page
- D. Use the Create Order Summary action on the Order records actions menu
Correct Answer: B 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario).
The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?
- A. The payment data must be updated
- B. The stock levels inthe org are depleted from the first order
- C. Stock Keeping Unit values must be updated
- D. The Order Reference Number must be updated
Correct Answer: A,D 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
An administrator is running into performance issues due to a high number of records being created in a flow.
How can the administrator modify the flow to improve scalability?
- A. Use the Bulk Create Records node in the Flow to improve performance
- B. Offload the creation of records toa Subflow that will be called in the Reference Flow
- C. Ask a developer to create a Flowapex action to offload the creation of records
- D. Ask a developer to offload all the Flow functionality to Apex code via Triggers and Apex classes
Correct Answer: A 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
At minimum, a custom attribute must be created on which objects for the values to automap in Order Management from B2C Commerce Cloud at the Order item level?
- A. Order, Order Summary, Change Order and Fulfillment Order
- B. Order and Order Summary
- C. Order, Order Summary, Order Item and Order Item Summary
- D. Order Item and Order Item Summary
Correct Answer: D 🗳️
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