Exam Name: SAP Certified - SAP Field Service Management
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Reporting and Analytics | 16% | - Custom Report Generation - KPI Monitoring and Analysis - Service Performance Metrics - Reports and Dashboards |
| Resource Management | 22% | - Skill-Based Matching - Travel and Route Optimization - Workforce Planning and Forecasting - Technician Management |
| Configuration and Integration | 16% | - Integration with SAP ERP and CRM - Third-Party System Integration - API and Web Services - SAP FSM System Configuration |
| Service Order Management | 26% | - Service Order Status Management - Service Order Creation and Processing - Service Order Scheduling and Planning - Service Order Assignment and Routing |
| Mobile Application | 20% | - Offline Capabilities - Field Service Mobile App Features - Real-Time Communication - Mobile Checkout and Time Tracking |
SAP Certified - SAP Field Service Management Sample Questions:
1. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A) True
B) False
2. What kinds of checkout processes are supported?
There are two correct answers.
A) Complete smartform
B) Group checkout (for multiple activities under one service call)
C) Save efforts
D) Standard checkout (per activity)
3. How can Master Data be created and maintained in FSM?
There are three correct answers.
A) Manually in the Master Data module
B) By bulk upload with the Data Loader
C) By integration with back-end systems
4. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
A) Using existing marketing strategies
B) Reducing customer support interactions
C) Implementing enhanced cybersecurity measures
D) By offering free training sessions
E) Offering a hybrid model with SAP Cloud ERP Private
5. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
A) True
B) False
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: A,B,C | Question # 4 Answer: E | Question # 5 Answer: B |
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