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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

A) Suitability rules
B) Volume constraints
C) Customer contact limits
D) Suppression policies

2. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

A) Offer the new retention plan for all customers in a certain region
B) Maximize customer churn for low-value customers
C) Customer relevancy and business profitability
D) Meet the quarterly targets regardless of customer needs

3. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

A) Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
B) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
C) Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
D) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

4. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?

A) Set the action availability to Always
B) Set the action availability to Never
C) Set the action availability to Template
D) Set the action availability to Within a defined time period

5. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

A) Enable an action value in the prioritization formula.
B) Ensure that the propensity is enabled in Arbitration tab.
C) Create a prioritization decision strategy at the Group-level.
D) Create an adaptive model rule at the Issue-level.

Solutions: