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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A) by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
B) by configuring settings at the time of creation of the custom object
C) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
D) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

2. Which three statements are true about add-ins?

A) They can be designed to create visual components and not perform any integrations.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They can be added to the Custom Portal area of Oracle Service Cloud.
D) They always run locally on the machines on which the desktop application runs.
E) They always run locally to access local data.
F) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

3. Which two events can trigger Custom Process Models?

A) OnSaveComplete
B) Load
C) Refresh
D) Create
E) Update

4. Which two statements are true when working with add-ins in a Custom Object workspace?

A) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
B) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
C) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
D) IGenericObject is the interface that is available with the add-in API for custom objects.
E) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

5. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /latest/accounts/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

Solutions: