Exam Name: Oracle B2B Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud Service
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Instant Download Oracle : 1Z0-1064-20 Questions & Answers as PDF & Test Engine
Updated: Oct 27, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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Training a whole team for certification? The PDF version doubles as teaching material — printable for classroom-style review and internal sessions. ActualVCE supports that scenario with 78 verified practice questions for the 1Z0-1064-20 exam.
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Application Configuration | - Workspace and UI configuration - Business rules and process automation |
| Knowledge Management | - Search and content delivery - Knowledge base configuration and usage |
| Security and Access Control | - Roles, permissions, and profiles - Data access and visibility rules |
| Service Request Management | - Queues, assignment, and routing - Service request lifecycle |
| Oracle B2B Service Overview | - Core components and capabilities - Architecture and key concepts of Oracle B2B Service |
| Integrations and Data Management | - Data import/export and migration tools - Integration with external systems |
| Reporting and Analytics | - Standard reports and dashboards - Performance and service metrics |
Inside Our Oracle B2B Service 2020 Implementation Essentials Practice Material
None that matter: downloads are unlimited and there is no meter on usage time, so you can reinstall the engine and practice with the 1Z0-1064-20 questions as often as you need. The software runs on Windows with a standard Java environment and simulates the real exam scenario session after session.
The Oracle B2B Service 2020 Implementation Essentials exam contains 55-65 questions, and you will have 90 minutes minutes to complete them. Unlimited practice sessions are what make this pacing feel natural by exam day.
This package includes 78 practice questions for the Oracle B2B Service 2020 Implementation Essentials exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
You can register for the Oracle B2B Service 2020 Implementation Essentials exam through the official channels:
No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended.
You can confirm the current eligibility requirements on the official 1Z0-1064-20 exam page before you register.
Many candidates combine practice questions with official training. Recommended options include:
The Oracle B2B Service 2020 Implementation Essentials exam requires a score of 65-70% to pass, and the official registration fee is $245 USD. Budgeting for both the fee and solid preparation avoids paying twice.
Yes. The PDF version works well as training and teaching material: print it for classroom sessions, share it across a certification study group, or use it as handout content during internal courses. Many company buyers choose this version for exactly that purpose, and printing is unlimited.
The Oracle B2B Service 2020 Implementation Essentials practice questions are organized around the official exam objectives. Key topics include:
- Oracle B2B Service Overview ()
- Knowledge Management ()
- Integrations and Data Management ()
Team training sessions can follow this topic list to keep everyone on the same page.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
Correct Answer: A 🗳️
Identify the sequence of steps you must follow to disable the Service Communication channels.
- A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
- B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
- C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
- D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
- E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
Correct Answer: C 🗳️
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
- B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
- C. Resolution is due on Saturday, 2 PM EST.
- D. First Response is due on Friday, 12 noon EST.
Correct Answer: B,D 🗳️
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is exportable to Excel.
- B. It is available only to authorized administrators.
- C. It allows users to save searches for later reuse.
- D. It is searchable by date range, username, event type, event severity, and event duration.
- E. It is enabled by default.
Correct Answer: C,E 🗳️
Which two keyboard shortcuts can be modified?
- A. Save and Close
- B. OK
- C. Create Service Request
- D. Save and Continue
- E. Cancel
Correct Answer: B,C 🗳️
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