Exam Name: ITIL 4 Specialist: Create, Deliver and SupportExam
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional
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Instant Download ITIL : ITIL-4-Specialist-Create-Deliver-and-Support Questions & Answers as PDF & Test Engine
Updated: Oct 24, 2026
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Still upset about the coming exam? Replace worry with rehearsal: ActualVCE's ITIL 4 Specialist: Create, Deliver and SupportExam material — 74 practice questions for the ITIL-4-Specialist-Create-Deliver-and-Support exam — turns anxiety into preparation in 2026.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Practice Success Factors | 10% | - Measurement and reporting
|
| Create, Deliver and Support Services | 30% | - Service design and development
|
| Information and Technology | 15% | - Integration and data sharing
|
| Value Streams and Workflows | 30% | - Service value streams
|
| Organizational Structure and Teams | 15% | - Understand team culture and differences
|
ITIL 4 Specialist: Create, Deliver and SupportExam Exam FAQ — Clear and Current
Candidates must hold the ITIL 4 Foundation certification before taking this exam. Vendors revise eligibility rules periodically, so confirm the current requirements on the official page (official ITIL-4-Specialist-Create-Deliver-and-Support exam page) before registering.
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90 minutes for 40 questions. Train the pace in advance: timed practice sessions turn the exam clock from a threat into a habit.
The ITIL 4 Specialist: Create, Deliver and SupportExam blueprint spans 5 domains — including Value Streams and Workflows (30%), Create, Deliver and Support Services (30%), Practice Success Factors (10%). Study in proportion to the weightings; the complete outline above details every subtopic.
Yes — free demo downloads let you tell whether the ITIL 4 Specialist: Create, Deliver and SupportExam material suits you before purchasing. Purchases include 365 days of free updates, each new version emailed immediately; renew afterward at 50% off.
$500 USD per attempt, 70% to pass. Retakes bill again at full price — prepare thoroughly with the 74 practice questions for the ITIL-4-Specialist-Create-Deliver-and-Support exam at ActualVCE first.
The ITIL 4 Specialist: Create, Deliver and SupportExam is ITIL's certification exam for ITIL 4 Managing Professional, at the Intermediate level. These certifications are valued precisely because they're demanding — passing one validates real capability. Related credentials include ITIL 4 Managing Professional.
ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions:
In which circumstances should an organization buy, rather than build, software?
- A. The consumers of the software have many and varied customization requirements
- B. The requirements of the organization are frequently changing because of rapid expansion
- C. The organization is part of a regulated industry and has a strong focus on internal policies
- D. The software is widely available and its features are standardized across most organizations
Correct Answer: D 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Which statement about 'service integration as a service' isCORRECT?
- A. The service integrator provides services and manages other vendors
- B. The service integrator can be easily replaced by other vendors to leverage better pricing
- C. The service integrator does not deliver any services to the organization
- D. Multiple vendors provide the service integration and management function
Correct Answer: A 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
- A. Service components lacking mass-market adoption
- B. Organization-specific requirements for service functionality
- C. Commoditization of service components
- D. Customer demand for personalized products
Correct Answer: C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action the team can take to address leadership's concern?
- A. Automate repeatable work activities
- B. Determine where work is sitting in queues
- C. Introduce additional sources of demand
- D. Compare the map to actual activities
Correct Answer: B 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?
- A. Organizational structure
- B. Shift-left
- C. The value of positive communications
- D. Customer orientation
Correct Answer: D 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
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