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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analyze Phase25%- Root Cause Analysis
- Risk Assessment
- Gap Analysis
Topic 2: Measure Phase20%- Key Performance Indicators
- Performance Measurement Framework
- Data Collection and Analysis
Topic 3: Improve Phase20%- Change Management
- Improvement Planning
- Implementation Strategies
Topic 4: Advanced Statistics and Data Analysis5%- Data Interpretation
- Statistical Methods
Topic 5: Leadership and Team Management5%- Team Coordination
- Roles and Responsibilities
Topic 6: Define Phase20%- Service Management System Principles
- Introduction to ISO/IEC 20000
- Scope and Policy Definition
Topic 7: Control Phase10%- Monitoring and Control Mechanisms
- Continual Improvement
Topic 8: Project Management5%- Project Planning
- Resource Management

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?

  • A. Performance indicator
  • B. Attribute
  • C. Measurement objective
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that wouldallow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. is the action plan for the identified nonconformities sufficient to eliminate the detected nonconformities?

  • A. No, because the action plan does not include a timeframe for implementation
  • B. No, because the action plan does not address the root cause of the identified nonconformity
  • C. Yes, because a separate action plan has been created for the identified nonconformity
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?

  • A. High-level topic-specific policy
  • B. High-level general policy
  • C. Topic-specific policy
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on the scenario above, answer the following question:
What led Operaze to implement the ISMS?

  • A. Identification of threats
  • B. Identification of assets
  • C. Identification of vulnerabilities
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;

  • A. The level of risk will be defined using a formula
  • B. The level of risk will be evaluated using quantitative analysis
  • C. The level of risk will be evaluated against qualitative criteria
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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