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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?

A) How are you tracking financial expenses in a siloed infrastructure?
B) Does duplication of error tracking efforts slow the time to resolve problems?
C) Are you able to monitor native iPhone Mobile applications end-to-end?
D) Do you know when an application or service will be ready for deployment into the production environment?

2. Which customer challenge does BSM Systems management most specifically address?

A) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B) inability to provide a holistic and cross-domain view of their entire IT infrastructure
C) need to develop a multi-screen monitoring view of the cross-domain infrastructure
D) inability to detect the root-cause of an application problem

3. What is a CIO's primary responsibility?

A) providing performance test metrics that add value to the business
B) providing in-depth Service Desk analytics
C) amortizing hardware expense costs
D) aligning IT Services with the business needs and goals of the company

4. What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)

A) Key Performance Indicators (KPI)
B) Heads-up Display Monitoring (HUDM)
C) Run-time Service Model (RTSM)
D) Service Intelligence Suite (SI)
E) Business Process Monitoring (BPM)

5. Which key customer persona is most likely involved in Network Management?

A) Line of Business Director
B) VP of Marketing
C) Chief Financial Officer
D) Director of Network Operations

Solutions: