Exam Name: ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Organizations and people - Information and technology - Value streams and processes - Partners and suppliers |
| Topic 2: ITIL Practices Overview | - Service management practices - Technical management practices - General management practices |
| Topic 3: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 4: Key Concepts of Service Management | - Value creation through services
|
| Topic 5: ITIL Guiding Principles | - Core guiding principles
|
EXIN ITIL Foundation Sample Questions:
Which one of the following does service metrics measure?
- A. Infrastructure availability
- B. Functions
- C. The end-to-end service
- D. Maturity and cost
Correct Answer: C 🗳️
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
- A. 2 and 3 only
- B. All of the above
- C. 1 and 2 only
- D. 1 and 3 only
Correct Answer: B 🗳️
Which statement about change management is CORRECT?
- A. It optimizes financial exposure
- B. It ensures that all changes are authorized by the change advisory board (CAB)
- C. It ensures that servicerequests follow the normal change management process
- D. It optimizes overall business risk
Correct Answer: B 🗳️
The consideration of value creation is a principle of which stage of the service lifecycle?
- A. Service strategy
- B. Continual service improvement
- C. Service transition
- D. Service design
Correct Answer: A 🗳️
What are the categories of events described in the ITIL service operation book?
- A. Informational, warning, exception
- B. Warning, reactive, proactive
- C. Scheduled, unscheduled, emergency
- D. Informational, scheduled, normal
Correct Answer: A 🗳️
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