Instant Download EXIN : EX0-115日本語
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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam
Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.
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How to book the EX0-115 Exam
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What is the duration of the EX0-115 Exam
- Format: Multiple choices, multiple answers
- Passing Score: 65%
- Length of Examination: 60 minutes
- Number of Questions: 40
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EX0-115 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our EX0-115 exam dumps will include the following topics:
- The Service Management System (SMS) 20%
- The service delivery processes and their relationships 15%
- The control processes and their relationships 20%
- The relationship processes and their relationships 15%
- Service Design and Transition 5%
- The resolution processes and their relationships 10%
- Introduction to IT Service Management 15%
EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Control Processes | 20% | - Change management - Release and deployment control - Configuration management |
| Topic 2: Service Design and Transition | 5% | - Service transition
|
| Topic 3: Resolution Processes | 10% | - Service request management - Incident management - Problem management |
| Topic 4: The Service Management System (SMS) | 20% | - SMS concepts and requirements
|
| Topic 5: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Topic 6: Relationship Processes | 15% | - Business relationship management - Supplier management |
| Topic 7: Service Delivery Processes | 15% | - Service level management - Capacity management - Information security management - Availability management - Service continuity management - Financial management for services |
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