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CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. A single office with five computers and a server is an example of which of the following?

A) SAN
B) PAN
C) WAN
D) LAN

2. Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs?

A) RAMBUS chips can be mixed and matched for numerous sizes and speeds in a given system.
B) RAMBUS slots are backwards compatible with DDR1 memory.
C) All unused RAMBUS slots need to be filled with CRIMM dummy chips.
D) RAMBUS memory provides more throughput and maximum speed than DDR3.

3. A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?

A) Clean the element
B) Check the printer drivers
C) Replace the printer
D) Replace the labels

4. Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe's concerns?

A) Tell Joe that he does not have an accidental damage warranty and end the call politely.
B) Tell Joe that the warranty company has already decided not to fix his computer due to the notes in the system.
C) Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.
D) Immediately escalate Joe to the company's department manager.

5. Which of the following is the standard sequence of wire color in a RJ-11 phone line?

A) Yellow, Black, Red, Green
B) Green, Black, Yellow, Red
C) Red, Black, Green, Yellow
D) Black, Red, Green, Yellow

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