Exam Name: Designing Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Cisco Unified Contact Center Enterprise Specialist
Over 39956+ Satisfied Customers
Instant Download Cisco : 500-440
Check Updated on: Jun 07, 2026
No. of Questions: 88 Questions & Answers with Exam Engine
Download Limit: Unlimited
Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
100% Money Back Guarantee
ActualVCE has an unprecedented 99.6% first time pass rate among our customers. 
We're so confident of our products that we provide no hassle product exchange.
- Best exam practice material
- Three formats are optional
- 10+ years of excellence
- 365 Days Free Updates
- Learn anywhere, anytime
- 100% Safe shopping experience
Cisco 500-440 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution | 11% | -Describe the Cisco Unified Communications Manager originated calls to Cisco Unified Customer Voice Portal - Describe the Cisco Unified Communications Manager options for transfer calls to agents involving SIP trunks - Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager - Describe the impact of the multiline automatic call distributor functionality of Cisco Unified CCE on Cisco Unified Communications Manager - Describe the cluster over the WAN consideration for Cisco Unified Communications Manager - Describe the Cisco Unified Communications Manager redundancy options for centralized deployment - Describe the methods available to maintain end to end reporting for transferred calls |
| Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components | 11% | -Identify the VMware supported features - Describe the configuration considerations for NIC in virtualization environment - Describe the Cisco Unified Computing System B_Series fabric interconnection and the upstream network connectivity - Describe the design considerations for Cisco Unified CCE running on the Cisco Unified Computing System B_Series - Describe the design considerations for upstream IP switches when using the Cisco Unified Computing System C_Series |
| Identify the Network Design Considerations in a Cisco Unified CCE Solution | 19% | -Explain the failure scenarios with geographically separated Cisco Unified CCE deployments - Describe the quality of service usage within Unified Contact Center Enterprise solution - Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution - Describe the basic deployment models for the Cisco Unified CCE solution (single-site, multisite centralized, and multisite distributed) - Explain network requirements for the Cisco Unified Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution - Describe Cisco Finesse failover scenarios - Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage - Describe the Test Other Side method used in Unified Intelligent Contact Management - Describe the high-availability options of all components supported in the Cisco Unified CCE solution |
| Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components | 13% | -Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources - Explain how Erlang calculations are used as part of the sizing for contact center resources - Describe the Packaged CCE capacity - Describe the sizing consideration for SIP proxy methods - Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco Unified CVP, and Cisco Unified ICM components, such as peripheral gateway, router, logger, and administrative workstations - Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution |
| Describe the Features and Functionality of the Cisco Unified CCE Solution | 23% | -Describe the role of Cisco Unified Communications Manager in Cisco Unified CCE - Describe the role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE - Describe the role of congestion control in Cisco Unified CCE - Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE - Describe the role of CTI in Cisco Unified CCE - Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE - Describe the role of high priority traffic in Cisco Unified ICM - Describe the methods available to configure and use precision routing - Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE - Describe the role of Cisco Outbound Option in Cisco Unified CCE - Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality |
| Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution | 23% | -Explain call type usage within Cisco Unified ICM in Cisco Unified CCE solution - Describe the design consideration for administrative workstations when Unified CCE is deployed into two data centers (geographically separated) - Describe the impact for re-qualify call node in Cisco Unified ICM script - Describe the Cisco Unified Boarder Element and SIP proxy functionality within Cisco Unified CCE solution - Describe Post Call Survey functionality and its call flow - Describe Whisper Announcement functionality and its call flow - Describe Courtesy Call back functionality and its call flow - Describe Cisco Finesse features and its third-party gadgets - Describe the Cisco Finesse workflow - Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution |
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco
This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
Course Objectives
The candidate who takes this course becomes eligible to meet the following objectives.
- Use the UCCE tools to complete UCCE system installation
- Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
- Identify the components and operations of the Unified CCE solution
- Install and configure a CCE VXML Solution
- Define how to support CCE and install CCE Outbound Option
Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.
You can make good use of your fragmentation time to learn effectively
There are three different versions to meet customers' needs you can choose the version that is suitable for you to study. If you buy our Designing Cisco Unified Contact Center Enterprise test torrent, you will have the opportunity to make good use of your scattered time to learn whether you are at home, in the company, at school, or at a metro station. If you choose our 500-440 study torrent, you can make the most of your free time, without using up all your time preparing for your exam. We believe that using our 500-440 exam prep will help customers make good use of their fragmentation time to study and improve their efficiency of learning. It will be easier for you to pass your exam and get your certification in a short time.
Our Designing Cisco Unified Contact Center Enterprise test torrent was designed by a lot of experts in different area. You will never worry about the quality and pass rate of our study materials, it has been helped thousands of candidates pass their exam successful and helped them find a good job. If you choose our 500-440 study torrent, we can promise that you will not miss any focus about your exam.
We support the printing of page
As is known to us, internet will hurt their eyes to see the computer time to read long, the eyes will be tired, over time will be short-sighted. In order to help customers solve the problem, our Designing Cisco Unified Contact Center Enterprise test torrent support the printing of page. We will provide you with three different versions, the PDF version allow you to switch our 500-440 study torrent on paper. You just need to download the PDF version of our 500-440 exam prep, and then you will have the right to switch study materials on paper. We believe it will be more convenient for you to make notes. Our website is very secure and regular platform, you can be assured to download the version of our 500-440 study torrent.
You have the chance to enjoy our attentive service
In order to let you understand our products in detail, our Designing Cisco Unified Contact Center Enterprise test torrent has a free trail service for all customers. You can download the trail version of our 500-440 study torrent before you buy our products, you will develop a better understanding of our products by the trail version. In addition, the buying process of our 500-440 exam prep is very convenient and significant. You will receive the email from our company in 5 to 10 minutes after you pay successfully; you just need to click on the link and log in, then you can start to use our 500-440 study torrent for studying. Immediate download after pay successfully is a main virtue of our Designing Cisco Unified Contact Center Enterprise test torrent. At the same time, you will have the chance to enjoy the 24-hours online service if you purchase our products, so we can make sure that we will provide you with an attentive service.
1025 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)
The material helped me a lot to pass 500-440 exam. Buy it now if you need to pass the 500-440 exam.
Mavis
I purchased 500-440 exam dump, so thankful to these guys for creating such dumps which helped me pass the 500-440 exam with 90% on my first attempt. Thanks a lot!
Matthew
I have already registered for the exam (taking it this weekend) and it went smooth as you assured.
Newman
Purchased your 500-440 dump, and passed my exam easily. I have recommended your dumps to my friends. I'll still use your exam dumps in my future exams. Keep up the good work!
Leopold
It is funny to find that the 500-440 exam is not hard at all! I practiced with the 500-440 study dumps for several days and passed it easily! So i suggest you do the practice more times!
Meroy
No issue, no worries when you are preparing with the materials provided by ActualVCE especially for 500-440 certification exams. Best of Luck
Joshua
The 500-440 practice test has helped me to achieve victory in my 500-440 exam. I feel so lucky to have it. Thanks!
Heather
I read your 500-440 As and memorized all of them, then found all the questions are in it.
Isaac
Passed 500-440 exam with about 95%. Excellent 500-440 exam materials for the 500-440 certification exam. If you want to pass too, this is really a good choice to buy these 500-440 practice questions !
Lynn
Great 500-440 exam dump for everyone who wants to pass the 500-440 exam! I have passed the 500-440 exam in a very short time, and it is really helpful! Thanks to ActualVCE!
Tabitha
Thank you so much for your 500-440 help.
Clementine
I completed my 500-440 exam on time and passed it with a high score. Thanks so much!
Darnell
I read all the questions and answers and passed the test in the first attempt.
Hedy
I am more than happy to tell that I have passed the 500-440 certification exam with my preparation partner ActualVCE .
Martin
I have never used such helpful 500-440 exam file! I passed with full marks! Recommend it to all candidates!
Tab
I passed the 500-440 today. The dump was in very good conditions and in a very good price. I definitely think that was a great deal. Thanks so much.
Yvette
Related Exams
Instant Download 500-440
After Payment, our system will send you the products you purchase in mailbox in a minute after payment. If not received within 2 hours, please contact us.
365 Days Free Updates
Free update is available within 365 days after your purchase. After 365 days, you will get 50% discounts for updating.
Money Back Guarantee
Full refund if you fail the corresponding exam in 60 days after purchasing. And Free get any another product.
Security & Privacy
We respect customer privacy. We use McAfee's security service to provide you with utmost security for your personal information & peace of mind.
