Cisco 500-450 Exam Syllabus Topics:

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

What Is The Cisco 500-450 Exam?

As stated above, this exam is also called Implementing and Supporting Cisco Unified Contact Center Enterprise. You will come across 65-75 questions in the test that you have to attempt within 75 minutes. Like other Cisco exams, the questions are in the form of multiple-choice, drag and drop and fill in the blank. It's worth remarking that to register for the exam, you have to pay $300. However, this price varies from one country to another and you can check it on the Cisco website. The exam is conducted by Pearson VUE, and you can take it online or at the nearest test center.

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Who Is Cisco 500-450 Exam Intended For?

This exam is designed for the candidates who are responsible for installing & deploying Cisco Unified CCE solutions. So, on the final test day, you need to have the skills like installing, configuring, setting up, and troubleshooting the Cisco Unified CCE solution. It assesses your readiness for becoming the Cisco Unified Contact Center Enterprise Specialist certified as it is compulsory to have a deep knowledge of the field before taking the 500-450 exam.

What Are The Topics Covered In The Exam?

The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:

• Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).
• Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
• Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
• Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
• Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).
• Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).

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