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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Applications folder on their startup disk.
B) In the Security & Privacy Systems Preference pane.
C) In the Utilities folder on their startup disk.
D) In the Utilities menu when booted to OS X Recovery.

2. Mark's MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?

A) Verbose mode
B) TargetDiskMode
C) Reset PRAM/NVRAM
D) Single User

3. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
B) Delete the app and try downloading a fresh copy from the internet.
C) Open the Mac App Store preferences, then change the Application Security settings.
D) Contact the vendor of the app and ask them to send a product registration key.

4. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Directory Utility
B) Thunderbolt Setup Utility
C) Console
D) Disk Utility

5. A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

A) Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
B) Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.
C) Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
D) Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.

Solutions: