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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Coaching
C) Interactions
D) Wfm

2. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) Avaya
B) Enable Named Employees Unit of Measure
C) Back Office - Item Tracking
D) ACRA
E) AWFO

3. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Archive
B) RIS (Recorder Integration Service).
C) Storage
D) Customer Environment.
E) Recorder

4. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Configuration Checker
B) Capture Status
C) Recorder Status Summary
D) Status SummaryThresholds

5. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of thresholds for CPU usage, memory, recordings, and lag time
B) Details for audio and screen capture, channels, extensions, and workstations
C) Summary of all recorded lines
D) Information on adapters, data sources, recording rules, recorders, and real time monitors.

Solutions: