Exam Name: Avaya Customer Engagement Solutions Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Aug 14, 2026
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Avaya 3380X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Optimization | - Performance monitoring and reporting - Customer experience optimization strategies |
| Topic 2: Customer Engagement Solutions Overview | - Contact center architecture and components - Omni-channel customer engagement concepts - Avaya engagement portfolio fundamentals |
| Topic 3: Avaya Customer Engagement Platforms | - Omni-channel routing and interaction handling - Avaya Oceana concepts |
| Topic 4: Solution Design Principles | - High-level and low-level solution design - Requirements gathering and analysis - Scalability and resilience design considerations |
| Topic 5: Implementation and Integration | - Deployment models (on-premise / cloud / hybrid) - Integration with contact center systems |
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